Support

No. Glooply creates a guest account on your device the first time you open it, so you can start a round immediately. Your streak, XP and mastery are saved to that guest account. An email is only needed if you choose to sign in with one.

Your progress is saved to your guest account on the service. If you delete the app or switch phones before linking an account, you may lose access to that account. Link your account from Profile, with Apple or with an email code, to keep it safe.

Open Profile and tap Continue with Apple or Link with email. With email, Glooply sends a six-digit code; type it in and you are linked. Your guest progress carries over, and you can sign in on any of your devices from then on. Hide My Email works fine with Apple.

Make sure you are signed in to the same Apple ID that made the purchase, then open the Pro screen from Profile and tap Restore purchases. If it still does not appear after a minute, contact support with the purchase details. Do not include payment card information.

Subscriptions are billed through Apple, so they are cancelled there too. On your iPhone open Settings, tap your name, tap Subscriptions, choose Glooply and tap Cancel. You keep Pro until the end of the period you already paid for. Deleting the app does not cancel a subscription.

Apple handles all App Store refunds. Visit reportaproblem.apple.com, sign in and choose the Glooply purchase. We are not able to issue refunds ourselves.

Open Profile, scroll to the bottom and tap Delete account. This removes your account, personal progress, private custom topics, and coach history from the active service. Shared library content may remain after its association with your account is removed. Remember to cancel any active subscription in your Apple ID settings first, since deleting the account does not stop billing.

Contact support with the topic name, question text, and a description of the issue. Learning content, including generated quizzes, can contain errors. Verify important information against reliable learning materials.